Domains
How do I register a domain name?
Simply use our domain search tool on the homepage to check if your desired domain is available. Once you find the perfect name, add it to your cart, choose your registration period, and complete the checkout. Your domain will be active within minutes.
Can I transfer my existing domain to Hosting Sloth?
Yes! You can transfer your domain from any registrar. Unlock your domain at your current registrar, obtain the EPP/authorisation code, and initiate the transfer through our domain management panel. Transfers typically complete within 5–7 days.
What TLDs do you support?
We support over 100 top-level domains including .com, .net, .org, .io, .co.uk, .com.au, and many more. Browse our full list during the domain search process.
Website Hosting
How do I set up my website hosting?
After purchasing a hosting plan, you'll receive a welcome email with your cPanel login credentials. Log in to cPanel to upload your website files via the File Manager or FTP. You can also use the 1-click installer to set up WordPress or other CMS platforms.
What is your uptime guarantee?
We guarantee 99.9% uptime for all hosting plans, backed by our Service Level Agreement (SLA). If we fail to meet this commitment, you'll be eligible for service credits as outlined in our SLA.
How do backups work?
Depending on your plan, backups run weekly (Starter), daily (Business), or in real-time (Enterprise). Backups include your website files, databases, and email. You can restore from a backup at any time through cPanel or by contacting our support team.
Do you offer website migration?
Yes! We offer free migration assistance for all Business and Enterprise plan customers. Our team will transfer your website files, databases, and email accounts from your current host. Learn more about our migration process.
How do I create an email account with my domain?
Log in to your cPanel, navigate to the Email section, and click "Email Accounts". Enter the desired email address (e.g., info@yourdomain.com), set a password, and allocate mailbox storage. You can then access your email via webmail or configure it in your preferred mail client.
How do I configure my email on Outlook or mobile?
Use the following settings for any mail client: IMAP server: mail.yourdomain.com (Port 993, SSL). SMTP server: mail.yourdomain.com (Port 465, SSL). Use your full email address as the username and the password you set in cPanel.
Billing & Account
What payment methods do you accept?
We accept all major credit and debit cards, as well as bank transfers for annual plans. All payments are processed securely and you'll receive an invoice via email for every transaction.
Can I upgrade or downgrade my plan?
Absolutely. You can upgrade your plan at any time from your account dashboard and the price difference will be prorated. Downgrades take effect at the start of your next billing cycle.