Table of Contents
1. Introduction
Hosting Sloth ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our domain registration, website hosting, and webmail hosting services.
2. Information We Collect
Information You Provide
- Account information: Name, email address, phone number, company name, and billing address when you register for an account
- Payment information: Credit card details or bank transfer information for billing purposes (processed via secure third-party payment processors)
- Domain registration data: Registrant contact information required by ICANN and domain registries (name, address, email, phone)
- Support communications: Information you provide when contacting our support team
Information Collected Automatically
- Usage data: IP addresses, browser type, pages visited, and timestamps when accessing our website and control panel
- Server logs: Technical logs generated by your hosting account for performance and security monitoring
- Cookies: Small data files stored on your device to improve your experience (see Section 8)
3. How We Use Your Information
We use your information for the following purposes:
- Providing and maintaining our hosting, domain, and email services
- Processing payments and managing your billing account
- Registering and managing domain names on your behalf
- Communicating with you about your account, services, and support requests
- Sending important service notifications (e.g., renewal reminders, maintenance notices)
- Improving our services, website, and customer experience
- Detecting, preventing, and addressing security threats, fraud, and technical issues
- Complying with legal obligations
4. Data Sharing & Third Parties
We do not sell your personal information. We may share your data with the following categories of third parties only as necessary:
- Domain registries and ICANN: As required for domain registration (registrant contact data)
- Payment processors: To process your payments securely
- Infrastructure providers: Data centre and server providers who host our infrastructure
- Legal authorities: When required by law, subpoena, or to protect our rights and safety
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS/SSL), encrypted storage for sensitive data, firewalls, intrusion detection systems, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. After account termination, we retain certain data for up to 90 days to allow for account recovery, and billing records for up to 7 years as required for accounting and legal purposes. You may request deletion of your data at any time (see Section 7).
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of processing in certain circumstances
To exercise any of these rights, please contact us at admin@hostingsloth.com. We will respond to your request within 30 days.
8. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. We use essential cookies for site functionality and session management, and analytics cookies to understand how visitors use our site. You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.
9. International Transfers
Your data may be processed in countries other than your country of residence where our servers and infrastructure are located. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and data processing agreements with our service providers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated to you via email or a prominent notice on our website at least 30 days before they take effect. We encourage you to review this page periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: